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Where's my check?
Cash benefits are issued to the individuals Electronic Benefit Transfer
(EBT) card. Cash benefits are issued the 1st, 2nd and 3rd day of each month.
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Why does my
next door neighbor get more money that I do?
Every case is individual and it depends on the amount of income received and
how many people are in the household.
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I know
someone who is cheating on their welfare. What can I
do?
You need to contact
the Special Investigations Unit to report potential
fraud. This can be done by calling the main office
at
(530)
841-2764.
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I don't have
a wage stub and I can't get one. What do I do?
You must contact your
employer for a copy or some kind of verification of wages. This is necessary to compute
your benefits.
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My
husband/wife/boyfriend/girlfriend took my EBT card
and left. What can I do?
To
access your benefits on your EBT card a person must have both the EBT
card and your Personal Identification Number (PIN). You must never
share your PIN with anyone. Call
1-877-328-9677
to have your card replaced.
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I quit my
job. Will it affect my money?
You need to notify your worker
immediately. This may affect your benefits.
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My
sister/brother moved in/out. Do I need to tell my
worker?
Yes, this is
very important to your case.
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I got a
notice that my benefits are stopping. What does it
mean?
The notice should
tell you why your benefits are stopping. You can call your worker if you do not understand
the notice.
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I lost my
QR7. Can I get a new one?
Yes, you need to call your worker or go
into the office to get a replacement. Also, if you don't receive one in the mail
quarterly, it is your
responsibility to get one in order to process your case.
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How do I get
training and is it free?
You and your case
worker will work
together to determine if training is appropriate. In some cases, tests may be run to find
out what type of training is best suited for you. The training is provided by a number of
agencies, depending on specific client needs. In most cases, the cost of the training is
paid for by the CalWORKs program.
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How come my
friend hasn't been called in for Welfare-to-Work?
Each case is
different. You don't know the circumstances of another person's case, and
our employees cannot discuss another person's case with you.
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What if I
need temporary help and do not want to go on cash
assistance?
The
CalWORKs program offers Diversion Services to assist families with a temporary need to
help avoid the necessity of going on the CalWORKs program. These services are offered to
families who are working or have a job commitment and are in danger of losing their
employment if the needs are not met.