Problem Resolution Process

Clients are encouraged to discuss issues regarding their behavioral health services directly with their service providers but if they do not feel comfortable there are other people who will help you. Clients may call Behavioral Health at 841-4100 to get more information about how to resolve problems, requests or complaints. They may ask any staff person to help them or call the Patient’s Rights Advocate for help at 841-4747.

All problem resolution processes are confidential. They are not discussed with anyone not involved in the situation or who does not have authorized access by a release of information form signed by the client or legal representative. Behavioral Health will not discriminate against anyone who files a request for problem resolution and will work with you to resolve the problem.

Clients or their representatives may request a change of provider or file a grievance regarding the provision of behavioral health services or other matters of concern by completing a written form that can be picked up in each clinic lobby or mailed to you. They may contact their service providers, the receptionist at their site, or any staff member for a form and information. They may write a letter or call the clinic instead of filling out the form. An “appeal” is a specific type of grievance about certain decisions made by Behavioral Health or one of its providers. Appeals must be in writing.